At Ralli’s Online Store, we prioritize customer satisfaction and aim to provide a seamless shopping experience. However, due to the nature of our products, particularly syrups in liquid form, we have instituted a strict no-return policy once the product has been dispatched from our warehouse. Below are the guidelines outlining our return process and eligibility criteria:

1. No Returns Accepted: Once syrups have been shipped from our warehouse, we do not accept returns or exchanges. This policy is established to uphold the quality and safety standards of our products.
2. Quality Assurance: Rest assured, we take extensive measures to ensure the highest quality of our syrups before they are dispatched. In the unlikely event that you receive a damaged or defective product, please reach out to our customer support team promptly for assistance.
3. Reporting Damaged or Defective Products: If you receive a damaged or defective product, please notify our customer support team within 48 hours of receiving your order. We may request photographic evidence of the damage or defect to facilitate the refund or replacement process.
4. Cancellation Policy: Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped. Once an order has been dispatched, it cannot be canceled or returned.
5. Refunds and Replacements: Refunds or replacements for damaged or defective products will be handled on a case-by-case basis. Our dedicated customer support team will provide guidance and assistance tailored to the specific circumstances of each situation.

By placing an order on www.rallisonlinestore.com, you acknowledge and agree to adhere to our no-return policy for syrups in liquid form. Should you have any inquiries or require clarification regarding this policy, we encourage you to contact us before finalizing your purchase.

We appreciate your trust in Ralli’s Syrups and thank you for your understanding and cooperation in adhering to our return policy guidelines.